Connect Telecom has been announced as the only Northern Ireland company to be awarded Total Communications Partner status by Vodafone.
The Total Communications Partner status, introduced by Vodafone as part of its new UK Partner Programme, is now the highest Vodafone accreditation, and is achieved by distribution partners that have demonstrated outstanding levels of customer excellence and the highest expertise in both Vodafone Fixed and Mobile solutions.
Connect Telecom also has an office in Scotland, and is the only Total Communications partner based there.
Belfast-based Connect Telecom is celebrating its tenth year in business, and director Scott Ritchie said ‘Vodafone’s new Partner Programme has been designed to meet the changing communication requirements of business customers which no longer stop at fixed lines and mobiles, and therefore rewards partners which have demonstrated the ability to sell across multiple product and service segments.’
‘As a Vodafone Total Communications Partner, we have direct access to the very best levels of service from Vodafone support teams which will allow us to deliver solutions to our customers more efficiently and faster than other Vodafone partners.’
‘The status provides us with a strong voice for which to provide feedback from our customers directly to Vodafone and ensure they continue to receive the most reliable communications solutions in the market’.
Nick Birtwistle, Head of Partners and Alliances at Vodafone UK, said ‘We’re delighted to welcome Connect Telecom as a Total Communications Partner to the new Vodafone Partner Programme. Its team has shown great commitment and vision to leading a new era in communications and connectivity. Digital infrastructure – from mobile to unified communications to the Internet of Things – is changing the way organisations work and new capabilities are needed to support customers in the decade ahead.’
‘With a focus on deeper customer engagement and the development of new skills, our Partner Programme provides a new platform for our partners to enhance their value propositions around key technology growth areas.’
Connect Telecom has grown by more than 50%, in terms of customers and connections, since being acquired by Scott Ritchie 14 months ago, and with 5,000 customers is now the largest unified communications provider in Northern Ireland.